Data & Privacy

299 Beat Privacy
Policy for Bangladesh Players

Your privacy matters to us. This page explains exactly what data 299 Beat collects, why we collect it, how we use it, and what rights you have over your personal information as a player in Bangladesh.

Last updated: January 2025

How 299 Beat Protects Your Privacy

Six things 299 Beat does to keep your personal data safe and your privacy intact.

End-to-End Encryption

All data transmitted between your device and 299 Beat is protected with 256-bit SSL encryption. Your personal details, payment information, and account activity are encrypted at every step — in transit and at rest on our servers.

We Never Sell Your Data

299 Beat does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data stays within the 299 Beat platform and is only shared with partners who are directly involved in running your account or processing your payments.

You Control Your Data

You have the right to access, correct, or delete the personal data 299 Beat holds about you. Submit a request through the support team and we will respond within 7 working days. Data deletion requests are processed within 30 days, subject to legal retention requirements.

Secure Payment Processing

Your bKash and Nagad payment details are processed through encrypted, verified merchant channels. 299 Beat never stores your mobile banking PIN or full payment credentials. Transaction records are kept securely and are only accessible to authorised 299 Beat staff.

Transparent Cookie Use

299 Beat uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track your activity outside of the 299 Beat platform. You can manage cookie preferences in your browser settings.

Breach Notification

In the unlikely event of a data breach that affects your personal information, 299 Beat will notify you via your registered contact details within 72 hours of becoming aware of the incident. We will explain what happened, what data was affected, and what steps we are taking.

1 Overview

This Privacy Policy explains how 299 Beat collects, uses, stores, and protects the personal information of players who register and use the 299 Beat platform. It applies to all services offered by 299 Beat, including casino games, sports betting, live dealer games, the 299 Beat mobile app, and any promotional activities.

By registering on 299 Beat, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not register or continue using the 299 Beat platform.

Plain language summary: 299 Beat collects the information needed to run your account, process your payments, and keep the platform secure. We do not sell your data. You can ask us to show you, correct, or delete your data at any time.

2 Data We Collect

299 Beat collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site or app, and occasionally from third-party verification services. Here is a breakdown of what we collect and why:

Data Type Examples Why We Collect It
Identity Data Full name, date of birth, gender Account registration and age verification
Contact Data Mobile number, email address Account communication, OTP verification, support
Financial Data bKash/Nagad account number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security monitoring, fraud prevention
Usage Data Games played, bet history, session duration Platform improvement, responsible gaming monitoring
Verification Data ID document images (when requested) KYC compliance, withdrawal verification

299 Beat only collects data that is necessary for the purposes described above. We do not collect sensitive personal data such as religious beliefs, political opinions, or biometric data unless specifically required by law.

3 How We Use Your Data

The personal data 299 Beat collects is used for the following purposes:

  • Account Management: Creating and maintaining your 299 Beat account, verifying your identity, and managing your login credentials.
  • Payment Processing: Handling deposits and withdrawals through bKash and Nagad, and maintaining accurate transaction records.
  • Customer Support: Responding to your queries, resolving disputes, and providing assistance through live chat and email.
  • Security and Fraud Prevention: Monitoring accounts for suspicious activity, preventing unauthorised access, and protecting the integrity of the platform.
  • Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and providing appropriate support tools.
  • Platform Improvement: Analysing usage data to understand how players interact with 299 Beat and improve the experience.
  • Legal Compliance: Meeting obligations under applicable laws and regulations, including anti-money laundering requirements.
  • Communications: Sending account notifications, security alerts, and — where you have opted in — promotional offers from 299 Beat.
Marketing Communications: 299 Beat will only send you promotional messages if you have opted in to receive them. You can opt out at any time by contacting support or updating your notification preferences in your account settings.

5 Data Sharing

299 Beat does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment Processors: bKash and Nagad receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and security standards.
  • Identity Verification Services: When KYC verification is required, your identity documents may be shared with a trusted third-party verification provider. These providers are contractually bound to handle your data securely.
  • Game Providers: Some game providers may receive anonymised gameplay data for the purpose of game performance monitoring. No personally identifiable information is shared with game providers.
  • Legal Authorities: 299 Beat may disclose your data to law enforcement or regulatory authorities if required to do so by law, or if we believe disclosure is necessary to protect the rights, property, or safety of 299 Beat, our players, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity. You will be notified of any such transfer via your registered contact details.
No Third-Party Marketing: 299 Beat never shares your contact details with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from 299 Beat.

6 Data Retention

299 Beat retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

  • Account Data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
  • Transaction Records: Retained for 7 years after the transaction date to comply with financial regulations.
  • Identity Verification Documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
  • Support Communications: Retained for 2 years after the last interaction.
  • Technical and Usage Data: Retained for 12 months on a rolling basis, then anonymised or deleted.

When data is no longer required, 299 Beat deletes or anonymises it securely. You may request early deletion of your data by contacting the support team, subject to legal retention requirements that may prevent full deletion.

7 Cookies

299 Beat uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit the 299 Beat website or use the app.

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Preference Cookies: Remember your settings and preferences, such as your preferred language and display options.
  • Analytics Cookies: Help 299 Beat understand how players use the platform — which pages are visited most, where players drop off, and how the app performs. This data is aggregated and anonymised.
  • Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns.

You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the 299 Beat platform. The 299 Beat mobile app uses equivalent device-level tracking technologies, which can be managed through your device's app permissions settings.

No Cross-Site Tracking: 299 Beat does not use advertising cookies or tracking pixels that follow your activity outside of the 299 Beat platform.

8 Security

299 Beat takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

  • 256-bit SSL/TLS encryption for all data in transit between your device and 299 Beat servers.
  • Encrypted storage for sensitive data including payment information and identity documents.
  • Two-factor authentication (2FA) available for all player accounts — strongly recommended.
  • Regular security audits and penetration testing of the 299 Beat platform.
  • Strict access controls — only authorised 299 Beat staff can access personal data, and only to the extent necessary for their role.
  • Automated monitoring systems that flag unusual account activity in real time.

While 299 Beat takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 299 Beat account and never share your login credentials with anyone.

9 Your Rights

As a 299 Beat player, you have the following rights over your personal data. To exercise any of these rights, contact the 299 Beat support team with your request:

Right to Access Request a copy of all personal data 299 Beat holds about you.
Right to Rectification Ask us to correct any inaccurate or incomplete data.
Right to Erasure Request deletion of your data, subject to legal retention requirements.
Right to Restriction Ask us to limit how we use your data while a dispute is resolved.
Right to Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for direct marketing.

299 Beat will respond to all data rights requests within 7 working days. In complex cases, we may take up to 30 days, and we will notify you if this is the case. There is no charge for exercising your data rights.

10 Minors

299 Beat is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on 299 Beat, please contact our support team immediately at [email protected].

Upon receiving a verified report of a minor's account, 299 Beat will close the account, delete the associated personal data, and return any deposited funds to the payment method used, in accordance with our underage gambling policy.

Age Verification: 299 Beat may request proof of age at any time. Accounts that cannot confirm the player is 18 or older will be suspended until verification is complete.

11 Third-Party Links

The 299 Beat platform may contain links to third-party services — for example, links to payment provider support pages. These third-party sites operate under their own privacy policies, and 299 Beat is not responsible for their data practices.

We recommend reviewing the privacy policy of any third-party service before providing them with your personal information. 299 Beat only links to third-party services that are directly relevant to your use of the platform.

12 Policy Changes

299 Beat may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players via their registered email address or through an in-app notification at least 7 days before the changes take effect.

The updated policy will be published on this page with a revised "Last Updated" date. Continued use of 299 Beat after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 299 Beat handles your personal information, please get in touch:

  • Email: [email protected]
  • Live Chat: Available 24/7 directly within the 299 Beat platform and app.
  • Response Time: Data rights requests responded to within 7 working days.

For information about our gameplay rules and account policies, please review the Terms and Conditions. For tools to help manage your gaming activity, visit the Responsible Gaming page.

Play on a Platform That Respects Your Privacy

Your data is safe with 299 Beat. Join hundreds of thousands of Bangladesh players who trust us for fast payouts, fair games, and a platform that takes privacy seriously.